Privacy Policy

At Arise Solar Limited, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or use our services.

1. Information We Collect

We may collect the following types of personal information:

• Full name

• Email address

• Phone number

• Property address

• Information provided through enquiry or contact forms

• Information related to your solar installation requirements

• Technical information such as IP address, browser type, device information, and website usage data

2. How We Collect Information

We collect information when you:

• Submit an enquiry through our website

• Request a quote

• Contact us by phone or email

• Subscribe to our newsletter (if applicable)

• Interact with our website through cookies and analytics tools

3. How We Use Your Information

We use your information to:

• Respond to your enquiries

• Prepare and provide quotations

• Deliver our products and services

• Schedule installations and maintenance

• Improve our website and customer experience

• Send important service updates

• Meet our legal and regulatory obligations

We will not sell or rent your personal information to third parties.

4. Sharing Your Information

We may share your information with:

• Our employees and authorised contractors

• Installation partners and suppliers where required to complete your project

• Professional advisers

• Government or regulatory authorities where required by law

All third parties are expected to protect your information and use it only for authorised purposes.

5. Cookies

Our website may use cookies to improve your browsing experience, analyse website traffic, and remember your preferences.

You can disable cookies through your browser settings, although some website features may not function properly.

6. Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, or disclosure.

While we strive to protect your information, no method of internet transmission or electronic storage is completely secure.

7. Data Retention

We retain your personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

8. Your Rights

Under the New Zealand Privacy Act 2020, you have the right to:

• Request access to your personal information

• Request correction of inaccurate or incomplete information

• Ask questions about how your information is handled

To exercise these rights, please contact us using the details below.

9. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page together with the updated effective date.

11. Contact Us

If you have any questions about this Privacy Policy or wish to access or correct your personal information, please contact us:

Arise Solar Limited
New Zealand
Email: Arisesolarltd@gmail.com
Phone: 64211994676