Return & Exchange Policy

At Arise Solar Limited, customer satisfaction is important to us. This Return & Exchange Policy explains the conditions under which products purchased from us may be returned or exchanged.

1. Solar System Products

Due to the nature of solar equipment and custom system design, products may only be returned or exchanged under the following circumstances:

• The product is damaged upon delivery.

• The incorrect product was supplied.

• The product has a confirmed manufacturing defect covered under the manufacturer’s warranty.

Products must be unused, in their original packaging, and returned with all accessories and documentation where applicable.

2. Custom Orders

Solar systems, custom-designed components, special-order equipment, and products ordered specifically for a customer are generally not eligible for return or exchange, unless they are faulty or supplied incorrectly.

3. Installation Services

Installation services cannot be returned once the work has been completed.

If you experience any issues with the installation, please contact us as soon as possible. We will inspect the issue and, where appropriate, arrange repairs or corrective work in accordance with the applicable workmanship warranty.

4. Damaged or Faulty Products

If you receive a damaged or defective product, please notify us within 7 days of delivery.

To help us process your request, please provide:

• Your invoice or order number

• A description of the issue

• Clear photographs of the product and any visible damage

We will assess the claim and, where applicable, repair, replace, or refund the product in accordance with New Zealand consumer law.

5. Return Approval

Returns must be approved by Arise Solar Limited before products are sent back.

Unauthorised returns may not be accepted.

6. Refunds

Where a refund is approved:

• Refunds will be processed using the original payment method where possible.

• Processing times may vary depending on your payment provider.

• Shipping, installation, or service charges may not be refundable unless required by law.

7. Manufacturer Warranty

Many products supplied by Arise Solar Limited are covered by manufacturer warranties.

Warranty claims are subject to the manufacturer’s terms and conditions. We will assist customers in processing eligible warranty claims where required.

8. Consumer Rights

Nothing in this policy limits your rights under the Consumer Guarantees Act 1993, the Fair Trading Act 1986, or any other applicable New Zealand laws.

9. Contact Us

If you have any questions regarding returns, exchanges, or warranty claims, please contact us:

Arise Solar Limited
New Zealand
Email: Arisesolarltd@gmail.com
Phone: 64211994676